Masimo SafetyNet Alert Components
Masimo Halo App
  • Displays oxygen, pulse rate, and other data
  • Sends alerts to your Home Medical Hub and mobile device via the cloud
  • Compatible with most mobile devices (mobile device not included)
Masimo Chip
  • Snaps into the Sensor and communicates with the Home Medical Hub
  • Reusable
(2) Masimo Sensors
  • Measures your oxygen level and pulse rate for up to seven consecutive nights*
  • Disposable
Home Medical Hub
  • Collects data from Masimo Sensor
  • Sends data to smartphone app
(12) Replacement Tapes
  • Can be used to reposition or rewrap the Sensor as needed
Setting Up the Masimo SafetyNet Alert System

1 - Download and Set Up the App

Make sure your smartphone is connected to the Internet.
Download and launch the Masimo Halo App and follow the step-by-step instructions.

2 - Select an Option

COVID-19: Select if you are recovering from COVID-19. Three-level alarms are set to default but are user configurable.

OPIOIDS: Select if you are taking opioids. Three-level alarms are preset and are not user configurable.

OTHER: Select if you are not recovering from COVID-19 or using opioids. Three-level alarms are set to default but are user configurable.

3 - Set Up the Home Medical Hub

Make sure Bluetooth® is enabled on your smartphone. Pair the app to the Home Medical Hub and connect to your wireless network using Wi-Fi.

4 - Enter Custom Emergency Contacts

Enter the contact information of the family members and/or friends you want to receive text notifications. An invitation is sent to each emergency contact entered in the app. Note: Emergency contacts must accept the invitation to receive text notifications.

LEARN MORE ABOUT EMERGENCY CONTACTS

5 - Pair Masimo Sensor

Follow the on-screen instructions to pair the Masimo Sensor to the Home Medical Hub using Bluetooth. Once paired, monitoring can begin.

6 - Apply Masimo Sensor

Apply the Sensor to your wrist and finger. Insert the Chip. Follow the on-screen instructions in the app for more detail.

Masimo SafetyNet Alert Basics

*Based on 96 hours of sensor battery life (not rechargeable). Remove chip between uses.

Initial Setup

The Masimo SafetyNet Alert kit contains two (2) Masimo Sensors, one (1) Masimo Chip, (12) replacement tapes, one (1) Home Medical Hub, a User’s Guide, and Quick Start Instructions. The Masimo SafetyNet App is required and available on the App Store for iOS devices and Google Play for Android devices.

Search for “Masimo Halo” on Google Play or the App Store.

Yes, a smartphone equipped with Bluetooth® is necessary to use Masimo SafetyNet Alert.

Masimo SafetyNet Alert is compatible with most Android and iOS devices.

Phone
Android:
  • Android 6.0 (Marshmallow) and up
  • Display Size 4.7” and up
Apple:
  • iOS 12 and up

No, Masimo SafetyNet Alert is not currently configured for use with tablets.

Yes, a Wi-Fi connection is necessary for the initial setup of the system and during monitoring. The Home Medical Hub must remain connected to Wi-Fi during monitoring for the system to work properly. The Home Medical Hub is only compatible with 2.4 GHz wireless networks.

No, a user is not required to designate any Emergency Contacts to use Masimo SafetyNet Alert, but it is recommended.

No, an Emergency Contact does not need to download the app. Notifications are sent by SMS.

Yes, a text message invitation is sent to each Emergency Contact designated in the app. The Emergency Contact must accept the invitation in order to become an Emergency Contact.

In the Emergency Contact section of the app, each Emergency Contact carries a status label indicating “Accepted,” “Pending,” or “Unsubscribed.”

A user can designate up to 10 Emergency Contacts.

Yes, each Emergency Contact receiving text notifications for a particular user will receive the same information.

Yes, a text notification is sent to the Emergency Contact indicating that they are no longer an Emergency Contact.

Get more information on Emergency Contacts


Daily Monitoring and Usage

Each sensor’s battery should last for up to 96 hours of continuous use. A flashing orange light indicates the sensor battery is low. A flashing red light indicates the sensor battery needs to be replaced.

When the sensor is not in use, remove the reusable chip and place the yellow adhesive label back on the chip holder portion of the sensor.

The Home Medical Hub must be within standard Bluetooth range of your sensor to receive data. This distance can vary depending on the use environment. Maintaining a direct line of sight between the sensor and Home Medical Hub is recommended.

If the sensor is out of range of the Home Medical Hub, the user will receive a banner message in the app. The Sensor Light Indicator (on the chip) will change from blue to green when it is no longer Bluetooth-paired with the system.

Yes, the app can run in the background and continue to receive data collected from the sensor. Do not close/quit the app during a monitoring session.

You can wash your hands while wearing the sensor. However, avoid submerging it in water. Do not wear the sensor in the shower or bath. You should replace the adhesive tape when it is dirty or no longer sticking.

Disconnect the Masimo Chip by pushing down on the tab to release and separate it from the sensor. Do not throw away the chip. Read the instructions on how to change sensors and re-install your chip.

The Masimo Sensor and adhesive tapes can be disposed of as part of standard household waste collection. The Masimo Chip can be reused and should not be discarded.

The Masimo Chip includes a light to indicate sensor and pairing status. Refer to the table below for a description of what the colors indicate. This information can also be found in the app under Main Menu > Devices > Sensor.
Color Description Next Steps
Green Masimo Chip ready to pair Follow app instructions for pairing
Blue Successful pairing of Masimo Chip Verify data is displayed on app
Purple Sensor battery issue Remove yellow label and any obstruction from the white portion of the Chip holder

Disconnect Masimo Chip from sensor, wait 30 seconds, and insert Chip into sensor
Orange Low sensor battery Consider replacing Sensor; do not discard Masimo Chip
Red Battery depleted or sensor needs to be replaced Replace Sensor; do not discard Masimo Chip. If issues persists, replace Masimo Chip.

Contact Masimo Customer Support, or replace Sensor and Masimo Chip

During active monitoring, the Home Medical Hub will alarm if it loses Wi-Fi connection.

Yes, if the phone has a data connection, the system will be able to send text notifications to the cloud and to Emergency Contacts.

Masimo SafetyNet Alert does not support monitoring multiple individuals simultaneously. A complete system consisting of a chip, a sensor, a Home Medical Hub, and the app is required for each person. However, two or more systems will work simultaneously on the same wireless network.

For COVID-19 or OTHER, you have the option to change the default Oxygen Level Low Limits and Alert Time Delays. In the OPIOIDs option, the alert thresholds are fixed and cannot be modified by the user.

Location services is required during initial Wi-Fi setup and to reconnect a Home Medical Hub to Wi-Fi. It is recommended that location services remain active during monitoring.

The screen will display a “low pulse rate confidence” message and recommended actions.

Yes, monitoring history is available from the Main Menu.

Follow on-screen instructions for recommended actions. Clinical decisions are the responsibility of your doctor or other healthcare provider.

The system continues to monitor and send data to the cloud. If a text notification is triggered, the Home Medical Hub will send data to the cloud, which will trigger a text notification to your Emergency Contacts.

Yes, the system will continue to provide alarms on the phone and Home Medical Hub and continue to send text notifications to Emergency Contacts (if triggered).

You should use Masimo SafetyNet Alert for as long as your care provider recommends.

Masimo SafetyNet Alert is intended for individuals weighing > 40 kg or 3 kg.

Low oxygen level alerts are triggered when oxygen levels fall below fixed thresholds. When these events occur, you are alerted with audible alarms that sound on the Home Medical Hub and your smartphone. If oxygen levels drop into Level 2 range, in addition to bedside and smartphone alarms, Emergency Contacts will receive a text message notification that your oxygen level is low. Some Alert Events are pre-configured based upon your Option selection. For COVID-19 and OTHER selections, the Alert Event can be customized.
Oxygen Level Alarms Text Notification
Level 1: CAUTION Audible alarms sound on smartphone and Home Medical Hub.
Level 2: WARNING Text message notification sent to Emergency Contacts.
Level 3: EMERGENCY
Data Protection and Security

Masimo SafetyNet Alert data is stored in the cloud and on the smartphone. Vital signs data reports are stored in the cloud. Any data entered manually is stored on your smartphone.

From the app, choose History from the Main Menu.

Yes, you can request to “download CSV” of your session data through the app, where you will receive an email containing a link to download your data to share with friends and family.

Third-party vendors do not have access to your personal information or data.

No, a user’s location is not stored and cannot be tracked by Masimo.
Storage and Travel

Yes, when traveling, you can use your system on a different Wi-Fi network.
Troubleshooting
Symptom Potential Causes Next Steps
Vitals data not displayed or measurement values don't look correct Obstructed or misaligned sensor LED (*) and detector (■)

Masimo Chip is not fully inserted or has not been properly paired

Sensor is damaged
Readjust alignment of the sensor LED (*) and detector (■)

Re-install the Masimo Chip and repeat the pairing process

Click in the Masimo Chip and repeat pairing

Review Safety Precautions for possible reasons for no readings

Replace Sensor

Contact Masimo Customer Support
Vitals data not displayed or measurement values don't look correct Chip is not fully inserted Bluetooth is not enabled on mobile device

Sensor is damaged or sensor

battery is depleted
Ensure Chip is inserted in the sensor and blinking green, or blinking blue if this sensor was previously paired

Ensure Bluetooth is enabled on your mobile device

Replace sensor if Chip indicator light is orange or red

For Android, ensure “Location Services” are enabled for the app
If you have tried all of these steps but still have issues, please contact Masimo Customer Support.

Device Compatibility
Masimo tests and validates with a variety of mobile devices to ensure compatibility. If you do not see your mobile device currently listed below, check back soon, as we frequently add support for new mobile devices. Please contact Masimo Customer Support with any questions.

Phone

Android

  • Android 6.0 and up
  • Display Size 4.7” and up

Apple

  • iOS 13 and up

Wifi Connection

  • The Home Medical Hub is only compatible with 2.4 GHz wireless networks.

Tablets

Tablets are not compatible with Masimo Sleep at this time.


Download and install the free Masimo Halo App from:

PLCO-005779/PLM-14195A-0922